CUSTOMER SATISFACTION SURVEY

Client Name:

Email:

1. Quality

Quality of the delivered product:
ExcellentGoodRegularBadDeficient

Quality and time response of the requested information (8d´s, certificades, etc.):
ExcellentGoodRegularBadDeficient

Quality of product packaging to delivery:
ExcellentGoodRegularBadDeficient

Comments:

2. Deliveries

Compliance with delivery schedule:
ExcellentGoodRegularBadDeficient

Correspondence between the quantity of the invoiced product and the quantity of the product received:
ExcellentGoodRegularBadDeficient

Comments:

3. Customer Service

Quick answer by phone:
ExcellentGoodRegularBadDeficient

Quick answer by e-mail:
ExcellentGoodRegularBadDeficient

Easy to contact:
ExcellentGoodRegularBadDeficient

Professionalism from the executive:
ExcellentGoodRegularBadDeficient

Comments:

4. How can we improve your experience with the company?

5. What's working for you and why?

6. What can our employees do better?

7. Do you have any additional comments or feedback for us?